Refund policy
RETURNS
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Our return policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it (unwashed, with no signs of wear or damage), including the original tag and packaging where applicable, allowing for the handling and trying on necessary to assess the items.
Please note: Gift cards cannot be returned.
Please return the item using Colissimo tracked shipping to the following address:
Las Chicas - 25 Rue André Lescaroux 36000 Châteauroux
REQUEST A RETURN
Refunds (if applicable)
Once we have received and inspected your returned item, we will send you an email confirming its receipt. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 15 days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have completed all these steps and still have not received your refund, please contact us at desage1@orange.fr.
Sale items (if applicable)
Only regular-priced items may be returned and refunded. Unfortunately, discounted or sale items cannot be returned or refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you wish to exchange an item for the same product, please send us an email at desage1@orange.fr and send your item to: Las Chicas 25 rue André Lescaroux, Châteauroux, F, 36000, France.
Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift voucher will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, who will then be informed of your return.
Shipping
To return a product, you must mail it to: Las Chicas 25 rue André Lescaroux, 36000 Châteauroux France, using Colissimo tracked shipping.
You will be responsible for paying your own shipping costs when returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.